Frequently Asked Questions (FAQ) | P7CO® EcoResupply

On this page you’ll find answers to the most common questions about how P7CO® EcoResupply works. From account registration to environmental complaints, everything is organized by theme for quick reference.

  • Date 3 Sep 2025
  • Leitura 6 min
  • Tags FAQ Help Support Sustainability Companies Municipalities Citizens Environmental Complaints

Frequently Asked Questions

1. About the Platform

1. What is P7CO® EcoResupply?
It is a European platform that connects companies, municipalities, NGOs and citizens to reduce waste, reuse surpluses and promote the circular economy.

2. Who can use the platform?
Private companies, public entities, associations and citizens interested in contributing to sustainability.

3. Is the platform free or does it have paid plans?
Browsing is free. Paid plans exist for advanced features (ESG reporting, ERP/API integrations, dashboards).

4. In which European Union countries is it available?
The platform is available throughout the EU, with content and reports adapted to each country.

2. Registration & Account

5. How do I create an account on P7CO® EcoResupply?
Simply click “Create Account” and fill in the basic details (name, email, password).

6. Can I register with email or social media (Google, Facebook)?
Yes, you can register with a traditional email or via quick authentication with Google or Facebook.

7. Is it mandatory to validate my email or phone number?
Yes, validation is required to ensure security and prevent abuse.

8. How do I recover my password?
On the login page, click “Forgot my password” and follow the instructions sent by email.

3. Companies

9. How can my company publish surpluses?
After logging in, go to the “Surpluses” area and enter information about the material, quantity and intended destination.

10. What types of materials can be listed?
Industrial materials, food surpluses, textiles, plastics, equipment and other reusable resources.

11. Can I export circularity reports (CO₂, SDGs, ESG)?
Yes, reports are available for companies with an active plan and comply with European standards such as CSRD.

12. How can I respond to an environmental complaint received by my company?
The company can respond directly on the platform, attach evidence and demonstrate corrective measures.

4. Municipalities

13. Can municipalities publish surpluses or local resources?
Yes, such as equipment, construction materials, or food surpluses from school canteens.

14. How can P7CO® integrate with municipal ERP or waste platforms?
Through ERP connectors (SAP, PHC, Primavera) or open APIs, available to subscribing municipalities.

15. Can citizens submit environmental complaints directly to the municipality?
Yes, complaints submitted on the platform are forwarded to the competent municipality.

16. Are automatic reports compatible with the European Union (MIRR, CSRD)?
Yes, the platform generates reports in formats compatible with national and European regulators.

5. Citizens

17. Do I need an account to view available surpluses?
No, you can browse without an account. But to publish complaints or interact you need to register.

18. How do I file an environmental complaint?
In the “Environmental Complaints” area, fill out the form with location, description and evidence (photo, video).

19. Can I submit a complaint anonymously?
Yes, but some regulatory entities may require contact in specific cases.

20. How can I track the status of my complaint?
In your personal area, you have a list of complaints submitted and their status (under review, resolved, archived).

6. Privacy & Security

21. Are my data protected in accordance with GDPR?
Yes, we comply with GDPR and national legislation, ensuring protection and the right to data deletion.

22. Who has access to submitted environmental complaints?
Only the municipality or competent authority. P7CO® does not share data with third parties.

23. Can I delete my account and all associated data?
Yes, at any time you can request permanent deletion of your data.

7. Support & Community

24. How can I contact the P7CO® EcoResupply team?
On the Contact page, by email or via official social media.

25. Where can I find quick guides and technical documentation?
On the Blog, where we share articles, quick guides and tutorials.

26. Can I contribute translations or share best practices?
Yes, any user can help with translations or publish content subject to approval.

27. Is there a user community or forum?
Yes, P7CO® has an internal forum and social media groups for sharing and collaboration.

Policy & Terms

For more details about the platform and data processing:

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